Frequently Asked Questions

Top Questions

All purchases* shipping to certain locations are eligible for free in-home delivery. Enter your zip code in the cart to see if you qualify.

*Certain items excepted due to manufacturer restrictions.

We currently ship to the entire United States, excluding Hawaii and Alaska. Simply enter your zip code in the cart process to see if we ship to your area. We ship to almost every location in the continental Unites States. Some instances may require a ferry to reach you. Your final shipping fee will be calculated once you enter your zip code during the checkout process. We ship to Canada also.

Usually orders go through a 24-48 business hour process before being shipped out. Some items are special order and require additional time and labor to process. Check availability of the item listed on the product page. Because our discounts are based on consolidated shipping, items will be held up until all order items are available for shipment. If you require some items sooner than the others, please place your orders separately. This will ensure your items will be shipped out immediately when they become available. To get an accurate date on the specific product you are looking to buy, please visit the product page for that item. Estimated shipping and delivery dates are available to you.

Wine Coole Master offers a 30 Day Return Policy from the date the merchandise ships. If, for whatever reason, you are not 100% satisfied with your purchase, you may return it to our warehouse for a full refund. Just go through our easy online process under my account, there will be an available action for your order for “Return an Item”. Click this action and select a reason and click submit. Our return policy is available here as well: Return Policy.

The process for damaged products depends on the degree of damage. However, no matter the degree of damage, Wine Cooler Master will make sure everything is handled to your satisfaction.

If the damage to the product is minor or cosmetic, Wine Cooler Master will take work directly with brands to resolve the matter. A factory authorized technician will be sent to repair your product at no cost to you.

If the damage to your product is catastrophic and beyond repair, you will note the damages on the Bill of Landing. You will also refuse the shipment. Wine Cooler Master will either ship out a replacement product (if available) or refund your order. In the event of catastrophic damage, Wine Cooler Master will assume any return shipping costs.

You always have the option to call us during our hours of operation for immediate support.

We accept most forms of payments including all major credit cards.

Shipping & Delivery

We offer free nationwide in-home delivery on most products we sell within our normal delivery area. There are some restrictions to this service. For Hawaii and Alaska, there will be a shipping fee as these states are outside of our free delivery radius. Also, there may be some rural areas whose location proves to be difficult to reach. Please enter your zip code in the cart process to see if you qualify.

Threshold delivery is a fully insured type of shipping which includes delivery to the threshold of your front door or garage. Upon delivery, the delivery men will unload the merchandise from the truck, bring it to the threshold of your front door or garage so you can inspect the merchandise. No stairs are included. Please note that this service will not be performed if the unit does not fit through the main door or entrance. Additional fees will be applied if the door must be taken off of the hinges. Additional fees will apply if you have stairs. This service does not include installation. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 845-579-0791

Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, Fedex or a common trucking carrier. For oversized products, this service will be providing to you with a Curbside delivery. If you require the product to be brought to your front door or garage, please refer to Threshold or White Glove Delivery. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 845-579-0791. This service may not be available in some remote or rural areas.

The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top-level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.

In order to provide you with free shipping, we incorporate the shipping charge into our item price. Please note that free shipping includes Curbside Delivery service only. If you would like the item to be taken into your home, an additional fee may apply. Free shipping only available in our normal delivery areas. Some remote locations do not qualify for free shipping. Please enter your zip code in the cart to see if you qualify.

At Wine Cooler Master, we subcontract to specialized, insured, Less than TruckLoad (LTL) trucking companies as well as common carrier companies (FedEx, UPS, USPS) to complete the delivery in the quickest and most reliable way.

Smaller items such as countertop microwaves and window air conditioners are sent using USPS, UPS, or another parcel service. The item, in its factory sealed box, will be placed in a larger box and padded with packing material for maximum protection.

Major home appliances including ranges and laundry machines are delivered via less than truckload (LTL) trucking companies. They are palletized, double-boxed, packed with internal corner edges, internal straps, then encased in bubble wrap and/or Styrofoam packing.

Currently you may leave a comment during the checkout process to choose a later date for delivery. We may not be able to guarantee your chosen date, but we will work with you at your convenience.

Expedited shipping is available on most items we sell. In the cart process just check off the box - Add Express Trucking Delivery for $69.99. Expedited shipping pushes your order to the top of the queue. Please note that in order for us to ship these products to you quicker, we may need to use carriers that provide only curbside delivery.

Weekend deliveries are not a part of our normal delivery schedule. They can, however, be arranged for a fee.

Once your order leaves our warehouse, you will be sent an email notification with all of the tracking details including: a clickable link to the trucking company responsible for delivering your product(s), a phone number to the trucking company and an estimated delivery date.

Yes. If you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

In the case that someone is not available to accept delivery, our customer service should be notified no less than 48 hours prior to the scheduled delivery time. Upon notifying Wine Cooler Master, a new delivery date will be set up. In addition, you can provide us a signed document stating that we may leave the item. In this case, you will be responsible for the shipment once it is delivered.

Your Account & Orders

You may modify your order as long as it has not reach the shipping process. Options may or may not include: Splitting an order for partial shipment, removing an item from an order or cancelling an order all together. The options can be found when you view an order from your account. You may not see any of these options listed depending if your order already has a shipping status.

Most items enter the shipping process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes. You must call to request a cancellation any time before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service representatives. If your order has already entered the shipment process, however, we might not be able to cancel it and it might ship despite your request. If this happens, simply refuse the order or contact us for a RMA. Cancellations are honored via phone only with a live representative; e-mail cancellation requests are considered invalid as we cannot guarantee it will reach us and/or get read before your item leaves our location. If you have already signed your Credit Card Authorization, meaning the items have been routed to the shipping department and/or our drop-ship vendor, or for orders that have been partially billed, there will be a cancellation fee of 15% to cover fees for processing and those fees associated with the credit card companies and/or vendors.

If you would like to track your order or an item from your order, please log in with your email address and password. You may track any item that has entered the shipping process and has been shipped out.

If you did not receive a confirmation on the order, and however, successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order online. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 845-579-0791 to make sure your order was received to be safe. If you did not receive an email from us after you placed and order, it's possible our email replies are being blocked by your browser settings or by your internet service provider. This sometimes happens to commercial email even when it's legitimate, like email from our customer support department or automatic order status notification emails. If you think this is happening to you, consult the help section of your email program and see how to relax or open up the settings that filter or block email that you receive. Or contact your internet service provider for advice on loosening your email filter settings. Once you've done that, email us again and we'll gladly answer your question again. If you still don't receive a reply, email us again and ask us to call you.

If you have unused rewards points you may use them after 30 days of original purchase by simply applying them in your cart in the checkout process. To apply points, press the "Click here" under the Secure Checkout button.

Payments & Billing

Your credit card will be charged once your order ships out. Please note that sometimes your tracking number is not yet available when an order is shipped, but you will receive it within 24-48 hours from the date of shipping. Special order items are charged as soon as the order is placed with the manufacturer and is non-cancellable at that point.

It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days. This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant's bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.

Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout after adding all the products you wish to purchase. We credit sales tax for government institutions.

As per our policy, your card is charged once any item in your order ships. In the event that the product does not become available, you will be credited in full for the price of the backordered item.

If for any reason you have any question on charges that appear on your credit card statement please feel free to contact us and will response back to you with 24-48 hours.

Your packing slip is a loose piece of paper with your product description and SKU number on it. It should be inside your package with your product. If you did not receive a packing slip with your order, please submit a copy of your 'order summary' instead of your missing packing slip. To print the order summary, please log into your account and click on the order number.

Depending on the shipping method you choose, shipping cost may vary. It is calculated based on city, state and zip code. APO and P.O. Box also vary. Total shipping, handling and insurance is based on weight, dimensions, and number of items that are placed in the box. Total cost of delivery is calculated after the order is processed.

Products may be shipped by parcel service (e.g., UPS etc.) or by common or freight carrier, dependent on size and weight.

Other Common Questions

Thank you for thinking of us when you decided to purchase a new appliance. Shopping with Wine Cooler Master is very simple. We have spent many hours working to make our site easy to navigate and even more easy to purchase your new appliance. If you are new customer you will see on the left hand side of our site we have included a list of descriptive attributes that can be used to navigate our expansive product selection. Here, you will find attributes like color, style, or size. Choose which attribute you need and you will see the list focus on your choice. If you need to narrow your search by brand we also have an intuitive Brand Page search feature. This will target your search by brand. This feature combined with your attribute choices will ensure the utmost ease in finding exactly which one of our products you need. Once your search has been sufficiently narrowed you can then see each product description written by one of our talented product specialists. It is in the product description that you will find the most specific information, usually including final price. Simply add your selected product to your cart, then proceed to your cart to complete the easiest and safest way of shopping on the web. Please keep in mind that due to manufacturer restrictions some items may not display the final prices or rebates. If you have any questions about this or any other aspect of shopping with Wine Cooler Master please don't hesitate to call us at: 845-579-0791.

We are located in Lewes, DE, our warehouse is in Lewes. View our contact page.

Unless otherwise specified, all of the products listed on our website are Brand New in the Manufacturers packing and come with a Full Manufacturer's Warranty. Some items are shipped directly from the manufacturer to your door step. In order to check the condition of the product, scroll down to the overview section and view the Warranty Info on the right side quick specs.

To check if an item is available, simply go to a product on our website and you will see the current stock status directly next to the product image. Stock statuses you may see include In Stock, Available, Pre-Order, Back-Order, Out of Stock or Special Order. In stock products usually ship out within 72 hours of being ordered. Available items are not physically in stock at our warehouse, however, based on the information provided by the manufacturer, it is still available to order. Pre-Order items have not been released by the manufacturer (items that are new to the market). Back ordered items are not available at the current time, but will be back in stock once the manufacturer has received new stock. Special order items are made to order/customized items, and are therefore unable to cancel once the product has been ordered from the manufacturer.

In order to offer you the best prices available, Wine Cooler Master buys and stocks items in bulk quantities, allowing us to extend our discount to you, our customer. Additionally, we consolidate all of our shipments, so the more you buy, the more you save.

Prices vary daily on most products we sell. A lot of factors determine the price you are seeing, including availability, special buy-ins by Wine Cooler Master and promotional offers from the manufacturer.

*Percent discount is a combination of discount from MSRP price, shipping price, mail-in rebate, coupons and package rebate incentives. Maximum discount is not available on all items. Certain exclusions apply. Shipping promotions are not available in all locations. Package rebate excludes certain brands that have manufacturer restrictions for Mininum Advertised Prices (MAP).

Coupons are given depending on how much you are spending. For instance, you may get an extra $10 off on orders over $1000 and $20 off orders over $2000. We also give extra savings on orders with multiple qualifying items. Simply add your items to the cart to see if you qualify. To find out how much your coupon is, click the ? in the promo code box at the bottom of your cart.

Wine Cooler Master already has some of the lowest prices available for retail. On top of this, we offer extensive ways to save. Visit our coupons page or add more to you cart (some exclusions) and see your savings balloon.

Manufacturer's often offer great deals on their product. Offers are subject to the terms specified by the manufacturer.

Wine Cooler Master will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock. Exclusions may apply, please refer to our Price Match Policy. You will need to send us a written quote or advertisement to qualify. Price quote must show total after taxes and shipping to qualify. Unauthorized dealer prices are not valid for Price Match Guarantee. Price Matching is not available for orders that have already been shipped. Appliances Connection reserves the right to refuse any price match.